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Terms & Conditions

Quench
19 Queen Street
Maidenhead
Berkshire
SL6 1NB
Tel. 01628 621 985

Quench Christian Bookshops. Registered Charity No 1145529
VAT No. 971 1637 15

Ordering with Quench
When placing an order with Quench, you acknowledge that all the information provided in regards to the product(s) are approximate and errors on the website may be corrected without any liability to Quench. Please note that covers, designs, sizes and formatting may differ from those supplied, due to possible changes made by the Publisher.

Right to Cancel an order
You the Customer have the right to cancel any order placed at quenchshops.com within 24 hours of placing that order.

Returns, Refunds and Exchanges


Unwanted Goods
You have every right to change your mind when purchasing with quenchshops.com. Should you change your mind once you have received the goods purchased you will have 14 days in which they may be returned. quenchshops.com will only refund the goods once they have been received at our head-office and providing the goods are returned in the same condition received. Unwanted goods are to be returned at the customers own risk and cost. Unfortunately the following cannot be returned unless damaged:
  1. Dated material
  2. Jewellery
  3. Products that are packaged in sealed boxes or shrink-wrapping and where the packaging has been removed – This include CDs, DVDs, and software, due to copyright reasons.


Before sending back any unwanted goods please email websales@quenchshops.com for authorisation and a returns number. Goods received without a returns number will not be refunded.

Damaged or Incorrect Goods
If the goods received form quenchshops.com are not what you ordered, or are damaged please contact us by email within 28 working days of the delivery of the goods.
We will either replace the product(s) or give you a full refund. A free-post returns label will be sent to you along with the replacement product(s).

For reference our returns department is:

Quench | 19 Queen Street | Maidenhead | Berkshire | SL6 1NB

Please note: In the event that the damaged or incorrect product(s) is replaced and the original product(s) does not arrive back to our head-office within a 14 day period we reserve the right to charge you for the replacement item.

Delivery
Please see our Delivery page for more details. If you have an enquire about an international delivery/order please contact our head-office on +441628 621 985 or email websales@quenchshops.com

Delivery Costs
Almost all orders placed are carriage FREE. There are, however, some larger items, that will incur a small charge. This charge will be made clear before the final stage of the check out process.

Delivery Time-scale
Orders placed for goods that are in stock will be dispatched within 1- 3 working days. Orders that are out of stock will generally be dispatched within 3 - 7 working days, but there is no guarantee. If there is a problem with your order at anytime we will inform you via email. All orders are sent by 2nd class with Royal Mail and are expected to be delivered within 5 working days from dispatch.

Parcels/Packages
When you place your order you pay a single delivery charge (unless Free-Post) which is based on the value of your order or the number of items in your order. To save waste, orders placed at the same time will be sent together. Sometimes, however, your orders may be sent seperately depending on availablility. This will be at no extra cost to yourself.

Duplicate orders
If you have received a duplicate order that wasn't ordered originally, please call us, or email us to make sure that you haven't been charged for the goods.
If the item(s) needs to be returned, then you will need to get a returns authorisation code from us. We will then send you a post-free returns label.

Payments
We accept the following Credit and Debit Cards:

VISA | Mastercard | Maestro

Please note: Payments are sent direct to our secure payment gateway and no information is kept within our systems.

Gift Vouchers and Book Tokens
Unfortunately at this time we are unable to accept or sell any type of Gift Voucher/Book Token on-line. Both Quench Gift Vouchers and National Book Tokens are excepted for payment and available for purchase in any of our stores.

Opening an Account for a Church, School or Organisation
The option of opening an account with Quench is available, although not through our website. Should you wish to open an account, or to find out more information please contact us on 01628 621 985 or email accounts@quenchshops.com

Bulk Purchases
We can offer very competative prices on bulk purchases – for more information please call 01628 621 985 or email websales@quenchshops.com

VAT
All products which are vatable will have the VAT included in the selling price - our VAT No. is 971 1637 15

Security & Privacy

Security
We never store your credit card details - they are only used at the time of payment and then we delete all records. We use a trusted and secure payment gateway.

Privacy
All information provided to Quench is solely for our use. Names, Address details, Telephone numbers or email address will NOT be passed on to a third party. These will be used for our own use only to inform you of order processing, deliveries and the occasional e-newsletter.

Terms of Sale

Please read these conditions carefully before using this website.

The Contract Between You the Customer and Us the Seller
We must receive full payment for the goods ordered before your order can be accepted. Once we have received payment we will send you a confirmation email to the email address provided. This email will inform you that the order has been accepted. Our acceptance of your order brings into existence a legally binding contract between us.

Price
The prices payable for goods that you order are as set out on our website.
You may be required to pay extra for delivery of goods and it might not be possible for us to deliver to some locations. Our delivery charges will be set out in our website if orders are not post-free.
Occasionally the prices displayed on our website may contain errors. Where this happens, we will do one of the following:
1) If the correct price is lower than the price displayed on our website, we will charge you the lower price and fulfil the order
2) If the correct price is higher than the price displayed on our website, we will contact you for instructions before dispatching the goods, or cancel your order and notify you of such cancellation.

Right for You to Cancel Your Contract
You may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.
You cannot cancel your contract if the goods you have ordered are dated material, Jewellery or any product that has been removed from it's original sealed package.
To cancel your contract you must notify us in writing via email.
If you have received the goods before you cancel your contract then you must send the goods back to our head-office address. This will be at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account within 30 days of your order, provided that the goods in question are returned within those 30 days and have received by us in the same condition that they were delivered to you in. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

Cancellation by Us
We reserve the right to cancel the contract between us if:
We have insufficient stock to deliver the goods ordered;
We do not deliver to your area;
One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
If we do cancel your contract we will notify you by email and will re-credit to your account as soon as possible.
We will not be obliged to offer any additional compensation for disappointment suffered.

Delivery of Goods
We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.
Delivery will be made as soon as possible after your order is accepted.
You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

Liability
If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 10 working days of the delivery of the goods in question.
If the services we provide are not what you ordered we shall have no liability to you unless you notify us in writing at our contact address of the problem with 10 working days of the delivery of the goods in question.
If you do not receive the goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods.
If you notify a problem to us under this condition, our only obligation will be, at your option:
> to make good any shortage or non-delivery;
> to correct any typographical errors or minor mistakes caused by us in any material displayed on our website on your behalf ;
> to replace any goods that are damaged
> to refund to you the amount paid by you for the goods in question in whatever way we choose.
We will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods or services in question.

Events Beyond Our Control
We shall have no liability to you for any failure to deliver goods or services you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstances beyond our reasonable control.

Privacy
You acknowledge and agree to be bound by the terms of our privacy policy.

Third Party Rights
Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

Governing Law
The contract between us shall be governed by and interpreted in accordance with English law and the English courts have jurisdiction to resolve any disputes between us.

Entire Agreement
These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. We shall have no liability for any fraud or fraudulent misrepresentation representing being untrue or misleading.